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    PrograMill® After Sales Service

    We support you along the entire digital process chain

    You can rely on the services that Ivoclar Digital has to offer you to help you advance in the long run. No matter whether it is about optimizing your digital process chain or creating optimal conditions for effective manufacturing procedures: We are here for you - with first-hand experience and expertise.

    Your direct point of contact – wherever you are in Europe, call the central service number*:

    +800 7000 70 80

    * Country-specific restrictions may apply. Not available in: Bulgaria, Estonia, Faroe Islands, Greenland, Latvia, Lithuania, Turkey, Cyprus.
     

    CAD/CAM-Support

    We will assist you in all your queries and issues relating to the digital manufacturing process in your laboratory. Whether you need information about software applications or you have technical issues, our CAD/CAM experts will study your query carefully and find an appropriate solution together with you. We take service personally. Our CAD/CAM support is available to you as part of a service agreement or on a “pay per case” basis.

    YOUR ADVANTAGES

    A central service hotline for:
    • Information & support concerning software applications
    • Case-specific support
    • Troubleshooting
    • Customer service & device maintenance

    Service agreements

    You can protect the value of your investment in the long run with a PrograMill service agreement. You can extend the warranty period of your milling unit and benefit from a range of services included in the contract, such as CAD/CAM support. The costs are transparent and predictable from the start.

    YOUR ADVANTAGES

    • Possibility of extending the device warranty
    • CAD/CAM-Support
    • Annual maintenance of your devices
    • Personal point of contact
    • 2 x 30 minutes of online training per year

    Service agreements at a glance

    Do not miss out on the opportunity to take out a service agreement for your dental laboratory and extend the warranty period of your PrograMill PM3, PM5 oder PM7. Customized systems. Customized service packages. We offer you tailored solutions starting from Service Agreement XS, the basic service package, to Service Agreement XL, the premium package with a comprehensive service range including the replacement of all wearing parts.

     

      XS S M L XL
    Contract term 1 year 1 year 1 year 3 years 3 years
    Warranty period 1 year 1 year 1 year 3 years 3 years
    Repairs (1) (1) (1) (3)
    Annual maintenance  -   -  (2) (3)
    CAD/CAM support including call-back service 360 min 360 min 360 min
    Online training (2x 30 min. per year)  - 
    CAM software updates
    CAM software upgrades  - 
    Back-up milling service at a preferential price (4)  -  -
    Special discount for wearing parts  -   15%  30% 50% 100%

     

    (1) see Manufacturer’s Warranty
    (2) excluding wearing parts and travelling costs
    (3) excluding wearing parts incl. travelling costs
    (4) depending on availability in your market

    Important note:
    The Service Agreements XS, S and M have a term of 1 year. The Service Agreements L and XL have a term of 3 years. The agreement automatically renews for an additional 12 months at a time if it is not cancelled in writing within the contractual notice period of 3 months (90 days) prior to the expiration of the agreement. The Service Agreements L and XL have a maximum contract term of 6 years.